Frequently Asked Questions
Everything you need to know about your Pink Dot favorites.
How quickly will my order be delivered?
We pride ourselves on speed. Most local orders are delivered within 45 to 60 minutes, while scheduled deliveries will arrive at your requested time slot.
Do you deliver alcohol and tobacco products?
Yes, we offer a wide selection of spirits, wine, beer, and tobacco. Please note that a valid government-issued ID must be presented upon delivery to verify you are 21 or older.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. If there is an issue with your order or a product is damaged, please contact our support team immediately for a refund or replacement.
Is there a minimum order amount for delivery?
Yes, we require a minimum order of $20.00 for delivery services. This ensures we can maintain our high standard of rapid delivery and service quality.
How can I track my delivery status?
Once your order is placed, you will receive a confirmation link via SMS or email. This link allows you to track your delivery driver in real-time until they reach your door.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital wallets like Apple Pay and Google Pay.