Returns & Exchanges
At Pink Dot, we prioritize the freshness and safety of our culinary products, which is why we offer a 24-hour satisfaction guarantee on all perishable items. If your order arrives damaged or incorrect, please contact our support team immediately for a replacement or a full refund.
Verify Your Order
Inspect your delivery immediately upon arrival to ensure all food items are present and meet our high quality standards.
Document the Issue
If there is an error or quality concern, take a clear photo of the product and its packaging to help our team process your claim.
Contact Support
Send your order number and photos to our support email or call our hotline within 24 hours of delivery to initiate a return request.
Resolution Process
Once approved, we will either dispatch a fresh replacement to your door via express delivery or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing